CASE STUDY

Govia Thameslink Railway

Operator Post Incident Coaching

Brief

Govia Thameslink Railway approached PPWD to explore how we could facilitate a quicker pathway to enable a train driver to return to work post incident.  Train drivers are expensive to train and employ, consequently it is important that a driver is employed in their primary task of driving trains.  Govia had a number of drivers who despite internal support were struggling to return to work.

Solution

Following a mini-Training Needs Analysis to scope the common issues and resolution required; PPWD designed an Operator 1-1 NTS Coaching Programme.  The programme included pre-coaching liaison with an individuals line manger and up to 3 coaching sessions. The coaching sessions are focused on the individual operator and helps the individuals understand what they need to do to return to work.  Confidentiality is a key enabler to the success of the Coaching Programme and the operator has control over what is released to the management. Therefore, as a minimum the report will contain feedback on: Goal Setting, Learning Styles Questionnaire, Human Behaviour Model, Systems Thinking, Individual Factors, Process Goals, Error Mitigation Techniques and a summary of the Development Plan. The report will also make a recommendation as the need for further coaching sessions.