CASE STUDY

Greater Anglia

Train The Trainer

Brief

As a part of a 5-year Non-Technical Skill Implementation Strategy, the requirement had been identified for the transition of Human Performance training from PPWD, as the external consultant, to the internal training staff of Greater Anglia. The result of which was to ensure the full integration of Non Technical Skills and supporting Human Performance training within the full range of training courses for Drivers, Trainee Drivers and Driver Instructors. Additionally, it was aimed at providing the skills required to deliver impactful 6-monthly Safety Training Update Days, and to provide a ‘spoke and hub’ support function from the clients Training academy to the instructors and managers at depots.

Solution

This requirement resulted in the designing and delivery of a fully accredited, blended learning approach to an Institute of Leadership and Management (ILM) Level 5 course in Coaching and Mentoring for a group of Driver Trainer and Simulator Managers (DTSM).

The Course was focused at delivering the skills required for the delegates to seamlessly coach a wide range of Human Performance concepts and skills for those they train within classroom, simulator and cab environments.

There were 5 Phases to the Course which blended specific coaching skills and understanding with Dynamic Learning, Active Reviewing and Action Learning with a safety critical focus of NTS for the driver role.

Additionally, the coaching opportunities presented by Driver Instructor training courses were used to enable PPWD coaches to train, coach, supervise and mentor delegates within real world training challenges.